F.A.Q


How do I know that your products are going to work on my skin?

Excellent question. We understand that everyones skin is different and unique. Finding a ritual that works for your skin can take time. We recommend trying the products for at least 28 days, this will allow your skin to fully adjust to your new products for one cellular renewal cycle. You may always connect with us direct, we are more then happy to help walk you through a complete ritual with Leahlani tailor made for your skin type and to help you reach your skin goals. Connect via talkskin@leahlaniskincare.com 


Do you offer samples?

We are not selling individual sample sizes at this time. We try our best to include free samples with every online order when we have them available and in stock, but we cannot guarantee that they will be included.  For sample requests, kindly leave us your requests in the notes section upon checkout. 


I have very sensitive skin, can I still use the Honey Love 3-in-1?

Absolutely. The Honey Love is truly magical for all skin types. Because she is a manual exfoliator, this means that you have control of the pressure while exfoliating. If your skin is very sensitive, I recommend the following ritual with the Honey Love:

Moisten your face with damp water. Stir your jar well and scoop a small amount into the palm of your hand. Add a few drops of water and emulsify with your fingertips. Very gently, apply her to your skin. Do not rub, simply apply in light strokes until she is evenly distributed. Allow her to sit on the skin for a few minutes so that the active enzymes can work their magic and the anti-inflammatory botanicals can help to soothe the skin and reduce redness. Rinse with warm water, in very gentle circular motions. Follow by lightly splashing the face with cool water. Immediately follow with Bohemian Ruby Toning Mist to hydrate, balance and soothe the skin. Do not repeat more then 1x a week.


Is Leahlani Skincare safe for use during pregnancy?

You can find the complete list of ingredients under each product listing on our website. Should you have any questions or concerns about ingredients and pregnancy, we recommend checking with your doctor.


My jar of Bless Balm arrived very soft, is this normal? Is there anything I can do to harden the texture?

Our Bless Beauty Balm is free of waxes, which means the texture may vary as temperatures shift. This will not alter the ingredients nor will it affect efficiency. The natural consistency of Bless is very soft, and is is designed to melt on contact with the skin. If you prefer your consistency to be a bit more firm, simply stir her well and place her in the refrigerator for an hour (make sure that the lid is stored on tight). Remove and store her in a cool and dark area. Voila! 


What is your return policy?

Please read our refund and return policy listed here for all details and information.


How fast are orders shipped? Do you ship internationally?

We ship directly from our studio on Mondays, Wednesdays and Fridays. All orders are shipped via USPS priority mail, which takes 3-5 business days to arrive to you. Once your order has been packaged, you will receive a tracking number via email so you can anticipate when your order will arrive to you.

We do ship internationally! International orders are also shipped via USPS. Unfortunately, we do not have any control over customs and Leahlani Skincare is not responsible for any delays due to international customs protocol nor any additional fees that your country requires.


What is the shelf life of Leahlani Skincare? 

Please enjoy all of your products within 9 months of opening.


What is the difference between an Elixir and a Serum? 

Great question! The differences between Leahlani Skincare elixirs and serums is discussed in detail here on our Talk Story Blog.


My Coco Infusion has hardened? Is this normal? What do you suggest I do to get it out of the bottle?

Yes, this is completely normal. Unrefined coconut oil is one of the main ingredients in our Coco Infusions. The triglycerides in coconut oil consist of a mixture of 10 different fatty acids- and each fatty acid has its own melting point. Generally, around 72-76 degrees- coconut oil will solidify. This does not affect the efficiency of the product, it just makes it a bit more difficult to get out of the bottle. Luckily, coconut oil melts quite quickly. You may hold your bottle under hot tap water for 30 seconds and it will start to melt rather quickly- or you can place the bottle in a cup of hot water for a few minutes prior to use. Then, simply unscrew the top and and turn your bottle upside down and 'squeeze' the contents out. Once the Coco Infusion hits your warm hand, it will melt beautifully. 


 Who is this cute little guy?

Introducing Sprite. He is Leahlani Skincare's spirit animal. You will see him on each of our hang tags. He is super cute, but he is not all for show. Sprite was the name of a beautiful little white eyed Mejiro bird I rescued years ago. He spent four days with me, recovering from an injury. His days were spent eating tons of papaya while joyfully perched on my shoulder. On the fourth day, he flew away, fully recovered. It is no secret that I am a bird nerd and absolute animal lover, which is why none of our products have ever or will ever be tested on animals. We only test on family and friends, who are more then willing to step up to the task when needed :) 

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