FAQ

How do I know that your products are going to work on my skin?

Excellent question. We understand that everyones skin is different and unique. Finding a ritual that works for your skin can take time. We recommend trying the products for at least 28 days, this will allow your skin to fully adjust to your new products for one cellular renewal cycle. We would be honored to walk you through a custom skincare ritual, tailor made for your sweet skin. You can fill out Skin Consult form here and one of our Leahlani Estheticians or Product Specialists will get back to you within a week.

 

 

Do you offer samples?

We are not selling individual sample sizes at this time. We try our best to include free samples with every online order when we have them available and in stock, but we cannot guarantee that they will be included. For sample requests, kindly leave us your requests in the notes section upon checkout.

 

 

Ingredient questions:

Benzyl Alcohol, Linalool, Geraniol, Eugenol and Benzyl benzoate are natural components found in essential oils. Essential oils all contain many natural, chemical constituents in their makeup. Because essential oils do come from plants, there can be allergen risks. If you are sensitive to specific allergens in essential oils, you can see if they are listed on our ingredients list to ensure that you will not have a reaction.

What is DI-PPG-2 MYRETH-10 ADIPATE? We wanted Pamplemousse to remove makeup and impurities like a boss, and we wanted her to rinse clean with water- without the need for a washcloth for removal. DI-PPG is an emollient and a diester of adipic acid and an alkoxylated myristyl alcohol, it is what gives Pamplemousse her silken texture when mixed with water. You can read more about the safety of this ingredient HERE.

Meli GLOW has 'parfume' listed in her ingredients, does she have artificial fragrance in her? No, she does not. Her fragrance is composed of a proprietary blend of essential oils, fruit and plant extracts- and is 100% natural in origin.

 

 

I have very sensitive skin, can I still use the Honey Love 3-in-1?

Absolutely. The Honey Love is truly magical for all skin types. Because she is a manual exfoliator, this means that you have control of the pressure while exfoliating. If your skin is very sensitive, I recommend the following ritual with the Honey Love:

Moisten your face with damp water. Stir your jar well and scoop a small amount into the palm of your hand. Add a few drops of water and emulsify with your fingertips. Very gently, apply her to your skin. Do not rub, simply apply in light strokes until she is evenly distributed. Allow her to sit on the skin for a few minutes so that the active enzymes can work their magic and the anti-inflammatory botanicals can help to soothe the skin and reduce redness. Rinse with warm water, in very gentle circular motions. Follow by lightly splashing the face with cool water. Immediately follow with Bohemian Ruby Toning Mist to hydrate, balance and soothe the skin. Do not repeat more then 1x a week.

 

 

Is Leahlani Skincare safe for use during pregnancy?

You can find the complete list of ingredients under each product listing on our website. Should you have any questions or concerns about ingredients and pregnancy, we recommend checking with your doctor.

 

 

My jar of Bless Balm arrived very soft, is this normal? Is there anything I can do to harden the texture?

Our Bless Beauty Balm is free of waxes, which means the texture may vary as temperatures shift. This will not alter the ingredients nor will it affect efficiency. The natural consistency of Bless is very soft, and is is designed to melt on contact with the skin. If you prefer your consistency to be a bit more firm, simply stir her well and place her in the refrigerator for an hour (make sure that the lid is stored on tight). Remove and store her in a cool and dark area. Voila!

 

 

What is your return policy?

Please read our refund and return policy listed here for all details and information.

 

 

How fast are orders shipped? Do you ship internationally?

We ship directly from our studio on Monday, Thursday and Friday. All orders are shipped via USPS priority mail, which takes 3-5 business days to arrive to you. Once your order has been packaged, you will receive a tracking number via email so you can anticipate when your order will arrive to you.

We do ship internationally! Leahlani Skincare is not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that ANY and ALL fees that you are charged are your responsibility. Leahlani Skincare will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. To calculate what the fees may cost for your Country, visit visit https://www.dutycalculator.com

 

 

What is the shelf life of Leahlani Skincare?

Please enjoy all of your products within 12 months of opening.

 

 

What is the difference between an Elixir and a Serum?

Great question! The differences between Leahlani Skincare elixirs and serums is discussed in detail here on our Talk Story Blog.

 

 

My Coco Infusion has hardened? Is this normal? What do you suggest I do to get it out of the bottle?

Yes, this is completely normal. Unrefined coconut oil is one of the main ingredients in our Coco Infusions. The triglycerides in coconut oil consist of a mixture of 10 different fatty acids- and each fatty acid has its own melting point. Generally, around 72-76 degrees- coconut oil will solidify. This does not affect the efficiency of the product, it just makes it a bit more difficult to get out of the bottle. Luckily, coconut oil melts quite quickly. You may hold your bottle under hot tap water for 30 seconds and it will start to melt rather quickly- or you can place the bottle in a cup of hot water for a few minutes prior to use. Then, simply unscrew the top and and turn your bottle upside down and 'squeeze' the contents out. Once the Coco Infusion hits your warm hand, it will melt beautifully. Kindly note, returns or refunds will not be offered due to dissatisfaction due to texture. 

 

 

The Bless Beauty Balm is both light pink and darker pink, is this normal?

Absolutely! We do not use any artificial colorants or emulsifiers in Bless, and she is free from wax as well. After we pour her beautiful liquid into jars, we let them sit for a day or so in a temperature controlled environment before they are ready to ship out. Often times, the solidify at different times and this can cause the natural botanicals to shift in the jars, altering the color a bit. Rest assured, this will not affect the efficiency of the product- she is just as lovely!