Can I use a discount code on my subscription order?
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Subscription items are not eligible for discount codes.
Can I add one-time products to my order?
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Yes, you can add one-time products to recurring orders from your customer portal which can be found by clicking the account button on our website.
How can I update my shipping or billing address on my order?
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You can do this anytime through your customer portal, which can be accessed through the account button on our website.
Can I return a subscription order?
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Upcoming subscription orders can be cancelled or skipped but Leahlani Skincare does not accept returns unless the item arrives damaged or compromised. Questions? Please contact orders@leahlaniskincare.com and we'll assist you!!
Do I have to have an account to place a subscription order?
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No, you can place an order without having an account in the store.
What is the cancellation policy on my subscription?
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When you purchase a subscription, you are agreeing to receive recurring deliveries based on the schedule you select and to all subscription terms outlined below.
You’ll receive an email reminder before each renewal processes, giving you time to make any updates, skip an order, or cancel if needed. Regardless of whether or not you receive an email, please note that all changes or cancellations must be made before your order processes, as once an order has been finalized, we’re unable to cancel, modify, or refund it. There are no exceptions.
To manage your subscription, simply use the link in your confirmation or reminder email. From there, you can adjust your delivery schedule, skip an upcoming order, or cancel your subscription directly. Please note that for security reasons, all subscription changes must be completed by you through your customer account — our team cannot access or modify subscription settings on your behalf.
By completing your subscription purchase, you acknowledge and agree to these terms.
