Shipping & Returns

Shipping Information

Enjoy the world of Leahlani Skincare with ease—no shipping worries necessary. We offer free U.S. shipping on orders over $75, and our Canadian customers can receive free shipping on orders over $150. For our international skincare lovers, we’re happy to provide complimentary global shipping on orders over $225.

All orders are lovingly packed and shipped from our Kaua‘i studio, Monday through Friday. We aim to process and dispatch orders within 2–4 business days from the time of purchase. Once your order is on its way, you’ll receive an email with tracking details so you can follow its journey.

Please note that we cannot guarantee delivery by a specific date. This is especially important during peak holiday periods and due to our island location, which may add additional time in transit. While we are committed to providing exceptional customer service, we do not offer refunds for shipping delays. For more information, please refer to our [refund and return policy].

International Customs & Tariffs

We’re thrilled to share our skincare with customers around the world. While we do our best to ensure a smooth shipping experience, please note that international orders may be subject to customs delays, duties, and additional taxes imposed by your country. These fees are determined by your local government and are the responsibility of the recipient. Curious about potential customs costs? Explore HERE.

Please be aware: if a package is refused or returned to us due to unpaid customs, duties, or other fees, we are unable to offer refunds or exchanges—no exceptions. If you would like the package re-shipped, you will be responsible for any additional shipping charges.

International Customs Delays

While we strive to ensure that your Leahlani treasures reach you promptly, please be aware that customs delays can occasionally occur. These delays may arise due to various reasons, such as documentation discrepancies, import information, or applicable fees. Such interruptions might extend the delivery time by 4-6 weeks.

Rest assured, we are committed to supporting you throughout the process and will provide any assistance we can from our end to expedite your order.

Take note of our varied international shipping options:

DHL (5-10 days)
UPS | FED EX (3-14 days)
USPS Priority International (7-15 days)
USPS First Class Mail (4-8+ weeks)

We seek your patience, as despite expedited shipping, delays may sometimes occur due to customs processes in Honolulu. Rest assured, every order you place at leahlaniskincare.com leaves from our haven in Kauai, Hawaii.

Damage:

If your Leahlani treasures arrive damaged or broken, we'll gladly replace them. Email a photo of the damaged items to orders@leahlaniskincare.com within 24 hours of receipt. We might ask you to return the broken items (we'll cover the shipping) before we send your new items. We can't replace damaged items unless these steps are taken.

For orders placed through our retail partners, please contact the store directly for issues related to shipping or damage.

Return | Refund Policy:

At Leahlani Skincare, we infuse every batch of our products with pure aloha spirit, ensuring they are fresh, high-quality, and crafted with artisanal care. Our firm commitment to your safety and satisfaction necessitates a strict no-return and no-refund policy. This policy is based on three key principles:

Ensuring Product Safety: We prioritize your well-being above all. By not accepting returns, we eliminate the possibility of contamination or tampering, guaranteeing you receive products that are fresh and untouched.
Upholding Hygiene Standards: Our no-return policy supports our dedication to the highest hygiene practices. It eliminates the risk of introducing opened or used products into our inventory, promising you receive only pristine cosmetics.
Maintaining Regulatory Compliance: By adhering to industry regulations, we ensure the integrity of our product line, reducing the risk of unauthorized items infiltrating our inventory.

For those with sensitive or reactive skin, we strongly recommend consulting with our team prior to making a purchase. Personalized skincare consultations are available via the form linked HERE. Additionally, we're happy to include product samples in your order; please specify your preferences in the notes at checkout.

Please note that all sales are final. We do not offer refunds or exchanges for general dissatisfaction, allergic reactions, or if a product is not suitable for your skin. Once a package leaves our studio, it is considered final sale—no exceptions. This policy also applies to subscription orders. You can learn more about our subscription terms here.

If you purchased Leahlani Skincare through a third-party retailer, please be aware that we are not responsible for the quality, return, or exchange of those products. We recommend contacting the retailer directly for assistance, as they manage their own policies.

We appreciate your understanding and support.

Incorrect Address:

Please ensure that you enter your shipping address correctly at checkout. If a package is returned to us due to an incorrect or incomplete address, we will need to charge additional shipping fees to reship the package to the correct address. Unfortunately, we cannot offer returns or refunds in such cases.

Incomplete orders | issues regarding order:

In the event your order arrives incomplete, please send us an email within 48 hours of the delivery time indicated by your tracking information. The email should include a photograph of the received items as well as the packing slip. Please note, it's crucial to comply with this time frame. If the required information is not received within the designated period, our ability to assist may be limited. Thank you for your understanding and prompt attention to this matter.

Coupon Codes:

Ensure to enter your coupon codes at checkout. Unfortunately, we cannot apply them retroactively.

Note: We don't offer refunds for orders refused on delivery. Your understanding on these matters is deeply appreciated.